Refund policy

Return & Refund Policy

ALL SALES ARE FINAL – NO RETURNS OR EXCHANGES

Due to the nature of our products, including blind boxes, mystery items, collectible figures, and other collectible merchandise, we do not accept returns or exchanges once an order has been shipped or delivered.

Blind box and collectible products may lose their original resale condition once they have been delivered, handled, or opened. For this reason, we are unable to accept returned merchandise, whether opened or unopened.

Please carefully review your order before completing your purchase. By placing an order with us, you acknowledge and agree that all sales are final.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue, including the product and packaging. We will review the situation and, if approved, provide an appropriate replacement, store credit, or refund.

Items damaged due to misuse, improper handling, or after opening are not eligible for compensation.

Minor variations in paint, color, packaging, or other manufacturing details that are common with collectible products are not considered defects.

Blind Boxes & Mystery Items

The character, style, or design received from a blind box or mystery product is random unless otherwise stated. Receiving a character or design that you do not prefer is not considered a valid reason for a return, exchange, or refund.

For sealed blind boxes, we cannot guarantee that multiple purchases will result in different characters unless the product listing specifically states otherwise.

Order Cancellations

Once an order has been processed or shipped, it cannot be canceled or modified.

For any questions regarding your order, please contact us.